Glendale Nissan dealership customer reviews

Mike K., Schaumburg, IL 15 Aug 2017

This past Friday I purchased a new Armada from Glendale Nissan. It's been 14 years since my last car purchase, and I was expecting the worse. I initially requested an online quote and received a phone call from Brianna within two minutes. We discussed what I was looking for and the price I was willi...ng to pay. She called me back within an hour and informed me that they would give me the price I wanted 'out the door'. Shortly there after, my salesman Arben, text me letting me know the truck would be out front waiting for me. He even took a photo of it and sent it to me.When I arrived, Arben was waiting for me at the front door. We instantly clicked and took the truck for a quick test drive. Everything was in order. I went there with a pre approved loan and was eager to take my new truck home. However, my bank started giving me the run around as it was close to their closing time. I thought I would be getting problems from the dealership, not my bank. Arben saw my frustration, and informed me of Nissan's finance options. It was a better deal then what my bank gave me. I chose to finance through Nissan. I had the approval within minutes. As you can imagine, it was very frustrating for me dealing with my bank while at the dealership. To make things more fun, I had my two young children with me as well. Arben and the Glendale staff were extremely accommodating the entire time. It took around 20 minutes for the paperwork to be prepared and only a few more minutes to review and sign the documents. Arben then took over again and taught me the basics of the Armada. I was there no more then an hour and a half for a new car purchase. That says a lot.As I mentioned earlier, I was expecting the worse. We all know that buying a car is an uphill battle. My experience with Glendale Nissan was quite the opposite. Arben and the staff were very professional, knowledgable, friendly, and helpful. It's been nearly a week since my purchase and I'm still in "awe" over my experience there. I told them what I wanted, how much I was willing to pay, and how I wanted to pay, and they made it happen. That simple. I had a lot of fun there working with Arben. Thank you Arben and Glendale Nissan.I think it's obvious that I would highly recommend contacting them if your in the market for a car. Hope this helps.Cheers everyone,Mike Show more

5 rate

Omar O., Houston, TX 04 May 2017

just an update as I'm now having my second car worked on by these guys, specifically john. john, you are the man! always knowledgeable and professional. thank you! i'll never trust anyone else with my car

5 rate

Mary M., Villa Park, IL 28 Feb 2017

Car buying is never really fun, but they made the process fairly painless. I purchased my new car from them in 2012 and we were back yesterday to buy another. We worked with Rolando and I would highly recommend him and the dealership. Positive experience start to finish. We didn't get ripped... off on the trade in either - which is really refreshing! We left with the exact car that we went to buy at a good rate with an affordable payment with a fair interest rate. Excellent selection, too! I would not hesitate to recommend this dealership to family and friends. Thank you, Glendale Nissan - exceptional customer service! Show more

5 rate

Michelle S., Roselle, IL 16 Dec 2016

Just got my 2nd car here and the process was so smooth and quick! James Pettigrew helped me and was such a great person to go through the process with. I am a very happy customer! I will definitely be recommending people to this dealer.

5 rate

Jana C., Countryside, IL 08 Nov 2016

A great car buying experience! I never write reviews, but wanted share my positive experience at this dealership. I truly don't understand why people are posting so many negative reviews about this dealership. My husband and I contacted a sales person online about a 2016 Nissan Rogue and requested a...n online price. They responded promptly but of course gave us a price that included all of the incentives. It was still a great price. We decided to give it a shot and visit the dealership. The sales manager Rebecca and our sales person CJ were both great and were really trying to get us into a car that we both wanted. We were kind of picky and test drove a couple of rouges. When we finally picked one they really worked with us to try to get us the price we were comfortable with. They couldn't find us the color that we wanted and so they lowered the price of the car some more. Manager Mario was very helpful and professional. The wait for the finance department was a bit lengthy, but the signing process was really quick. My husband and I visited Gerald Nissan before and did not have a good experience there at all. We are very happy with our purchase and would definitely recommend Glendale Nissan to our friends and family. Ask for CJ he's great and will work with you and will try to get you the car you want. Thank you Glendale Nissan! Show more

5 rate

Julie R., St. Charles, IL 29 Sep 2016

We had a very pleasant experience with Arben at Glendale Nissan. I went in to look at a used car for our college-bound daughter. Since I was going to be spending her money, I was interested in getting the best deal I could for the safest car I could find. I found the car on CarFax.com. So, I knew th...at the condition of the car was likely to be good, but I'm always wary when buying used cars. Arben and his manager, Charlie, offered for me to take the car home overnight so we could have our mechanic give it a once-over before we decided whether or not to buy it. That was a good indicator for me that they weren't worried we'd find anything amiss with the car.Our mechanic gave it a thumbs up, and we went back the next day to talk to them about how to save our daughter the most money. :-) After a bit of negotiating, we were really happy with the deal that Arben was able to make for us. It's a peach of a car, and I can't wait for our daughter to get home and check it out! She's going to love it!Thanks to Arben for a really enjoyable experience. I'm never a fan of the car-buying process, but this really went pretty well. Show more

5 rate

Lou R., Hoffman Estates, IL 20 Sep 2016

I don't normally write reviews but I just couldn't pass this review up!!! By far THE BEST EXPERIENCE I HAVE EVER HAD!! It may seem like I'm over exaggerating BUT I'm not. I've bought several cars from different dealerships, and I have to tell you, the individuals who works at Glendale Heights Nissan... goes above and beyond to assure that your whole experience will be the BEST experience you've ever had. From the moment I walked in the dealership I was scared, afraid of being disappointed but those fears all went away thanks to George Wood and Tim Dirvin. They both are AMAZING at what they do. They both were professional, personable, experienced, and above all friendly. They weren't pushy and really listen to what I had to say. They got me into the car I was looking for, okay I have to admit I was REALLY wanting the Nissan Rogue BUT considering the situation I was at and considering the payment I wanted to make, they still got me into an AMAZING car. I came into this dealership thinking I would be leaving with a certified used vehicle, I ended up driving home in a 2016 Nissan Sentra SV!!! A 2016...I was in shock when Tim told me that was the car they can have me drive away with!!! NOT ONCE, did they make me feel like I was a bother. They answered all of my questions quicker than I can say Hello lol. A special shout out to the Sales Manager, Mario Zubek, for getting me such a great deal and even BETTER DOWN PAYMENT!! I was in shock when Mario told me about the down payment!! To the finance guy (as soon as I get his name I'm going to update it here), he explained everything to me in detail and even made me laugh, he too was professional and obviously very experienced as well.I would have to say I think the only down fall about this whole experience was just the wait, BUT that's typical in all dealerships!! Overall, THE GREATEST EXPERIENCE EVER!!! I can't thank all of them enough for what they have done for me....If there is a way I can give more than 5 stars then I would lol. Once again, THANK YOU SOOO MUCH George, Tim, Mario, and EVERYONE at Glendale Heights Nissan. My mom is thinking about getting a car soon as well, I will DEFINITELY have her go here, she'll be treated like royalty!! :-) Show more

5 rate

Jim D., Schaumburg, IL 12 Sep 2016

Reading all the bad reviews here and this compelled me to comment on my experience with GH Nissan.First, bought a new Murano here in 2014. Have great credit and they pretty much went out of their way to get me the best deal. I used truecar as my gauge and one other quote from St Charles Nissan.They ...brought me down to the great price without much haggling. Only thing I didn't care for was the anti-theft etch charge from finance dept on the contract. Finance guy was a little peeved I read the contract to make sure no hidden cost were in it...but too bad. Service department and parts are great to work with. It's an old waiting room, but these guys have vast experience bc of the volume of cars that go through. Some days they can do a wash, but I don't care. From what I understand the dealership has to deal with many people from all walks of life, but have their fair share of upside down trade ins/bad credit and this sours people bc they are unableto negotiate the best deals. Be sure to give them a chance on prices for choice of Nissan bc they've never have done wrong by me. Show more

5 rate

Laura J., Glendale Heights, IL 17 Aug 2016

Alright, I have to say I read all of the reviews prior to writing my own. I have bought my last 9 Nissans from this dealership most were new and two were used. My latest purchase was right off of the show room floor, a yellow Juke that I feel in love with. My sales man was great his name was Arben.... but even better was my finance guy Dave Martin who use to be a sales man there and now works finance. Dave is the most trustful salesman/finance manager anyone could possibly ask for. He has sold me my last 9 cars and if he ever leaves this customer will follow. Talk about no hassle I call Dave tell him what I want, tell him what I can afford and he makes it happen. Dave you are the reason we keep coming back to Glendale Nissan. We have also had very good service with the service department. I love Nissan products but to be able to by one from someone you really trust makes a big difference. Thank you Arden and thank you Dave, I tell you this everytime I leave your dealship, YOU ARE THE BEST!!!!!!!!Laura Juneau-Smith Show more

5 rate

Angelica U., Bloomingdale, IL 20 Apr 2016

This was the best experience I could ever ask for! I had doubts that me getting even an older car would work out and I ended up with an awesome brand new car for a price that I can afford. The first day I worked with Abe Lincoln and he was really helpful in terms of showing me my options. The next d...ay I worked with Arben and he made it all happen he was extremely helpful and worked with what I had he definitely tied to knot. He was easy to talk to and I felt very comfortable with him as my sales guy as well as Abe. After I decided to get the car I then talked to Matt K who told me some options in terms of the upkeeping of the car. Although I didn't go with all the options given to me he still gave me advice on how to keep those areas pristine which I really do appreciate. He hit me with knowledge I didn't know was there. We then finished it all off by talking to Dave Martin who was great. He knew how excited I was and was extremely satisfied to see me leaving happy which is really cool. He was also very friendly and easy to talk to like everyone else. Overall I experienced some of the most exceptional customer service at the Glendale Nissan and it is by far the best out of all the dealerships I've been to in terms of customer service and selection of cars. I will 100% be returning here once my lease ends. Show more

5 rate

How Are We Doing?